Welcome to BCCOnlinesales.com.
Your source for unique products that are never mass produced and always made in the USA.
Our contact information
By standard mail:
Brown County Customs Inc.
1850 Elkay Lane
Green Bay, WI 54302
920 321-0668 (between 8 a.m. and 5 p.m. CST time zone). For quicker response, email is email@example.com
Most in-stock orders will be shipped via UPS Ground delivery within 24-48 hours.
If an item is out of stock or has been discontinued, we will contact you via email as soon as we can, usually within 1 business day of placing the order.
Refund, Returns and Cancellation Policies:
Returns:If for some reason you are not satisfied with your order, you may contact us at firstname.lastname@example.org within 7 days to obtain return information. We will provide a full refund (less shipping & handling) on most items in new, unused condition (including original packaging). Modified and custom orders are non-returnable. Return shipping is the responsibility of the purchaser. In some cases a restocking/use fee may be charged. We reserve the right to withhold a refund if it has been established the items were used even if only for a short period of time. Please make sure to package your items carefully to avoid damage en route.
DAMAGE CLAIMS: All claims for breakage and/or damage, must be reported immediately to email@example.com. Any merchandise that becomes damaged during shipping must be reported to firstname.lastname@example.org within 3 days after receiving the package so we can pursue it with the carrier. Failure to report any claims for breakage and/or damage within 3 days, will nullify the claim. After a damage claim is made, a refund or replacement (if available) may be acquired by the consumer, pending approval from browncountycustoms.com.
Frequently Asked Questions:
Order/shipping status: a confirmation email is sent when the order is placed and another sent when product is shipped with tracking number.
Are you a brick and mortar store? Yes(and no). We have a physical location where we design, manufacture and ship our products but not necessarily a store that has a dedicated showroom open to the public. If you are in the area and would like to see the products firsthand, please email and we can setup a time.